tND Retail - Jan-Willem Boerhout
Retail is selling things that do not return, to people that do.
Retail and IT, from someone who knows both from the inside.
Why tND Retail
Customers expect everything to add up.
Laren NH
Till 1 - Jan-Willem
1x CIO as a Servicetailored
1x IT strategyachievable
1x Master datain order
1x AI in retailpractical
1x Second opinionhonest
Thick reports0.00
TOTALRESULTS
Thank you, come again!
No returns needed.
CIO OF THE YEAR 2014
At its core, retail hasn't changed. It is still about selling things that do not return, to people that do.
What has changed are the expectations. The same price, the same stock and the same story, online and in store. That only works when your systems and your data are in order.
That's easier said than done. POS, webshop, ERP, PIM, apps and marketplaces all need to talk to each other. Product data needs to be captured right once and be the same everywhere. And meanwhile, every vendor promises that AI will solve everything.
That's where I come in. As a retailer's son I literally grew up in a store, and I know IT from the inside. I speak the language of the shop floor and the language of the IT department, and I translate between the two.
I look at your business and your customers first, and only then at the technology. That way you avoid investing in systems nobody needs. Or as my father, a retailer himself, put it:
The expensive things are the ones you never use.
My father
What I do
Technology is never the goal. Results are.
- ITEM 01
CIO as a Service
An experienced CIO at the table, without a full-time hire. Part-time and flexible: I set the IT strategy, steer the IT organisation and suppliers, and act as a sparring partner for the board. So you have a CIO on demand, scaling up or down as your needs change. Also available as interim CIO.
- ITEM 02
IT strategy and architecture
An IT strategy that fits your business strategy, with steps you can actually take. I use my own Lucky Clover model to get there.
- ITEM 03
Master Data Management
Product data, supplier data, customer data: if it's wrong, everything is wrong. I help you set up ownership, agreements and processes, so data is captured right once and is the same everywhere.
- ITEM 04
Data and Business Intelligence
From data to decisions. I make sure the right information reaches the people who need to act on it.
- ITEM 05
AI in retail
What can AI do today for your stores, your customer service or your team? I show you what works, what doesn't (yet), and how to get started in a practical way.
- ITEM 06
Second opinion
An IT proposal or software selection on the table? I check whether it really solves your problem, whether the timeline is realistic, where the pitfalls are and whether the price is right.
How I work
Practical.
No thick reports, but clear choices.
Independent.
I have no stake in any supplier or software package. My advice is about what's right for you.
I get things done.
A plan is only finished when it works and your people can work with it.
About me
Jan-Willem Boerhout
Founder of tND Retail
I'm a retailer's son and studied business economics, with marketing as my core subject. I taught myself IT on the job.
Over forty years I built up experience in data, IT and store automation: in market research and data analysis at ACNielsen, as a data warehouse consultant at BSO/Origin and as Store Automation Director at NCR.
With tND Retail I work for national and international retailers and brands, such as Marie-Stella-Maris, where I'm CIO through CIO as a Service. In 2014 I won the CIO of the Year award (IT Hero) for my work as CIO at Rituals.
People describe me as experienced, hands-on, down to earth and with a sense of humour. I like to bring that last one to every project.
Clients include
- Marie-Stella-Maris
- Rituals
- Jumbo
- Gall & Gall
- Kruidvat
- Etos
- Action
- Praxis
- Kwantum
- Leen Bakker
- BoConcept
- Stockmann
- World Duty Free
- Hanos
- Bakker Bart
- Oil & Vinegar
- NS
- WE
- Cluse
- EV-Box
- Stox
- Boldking
Speaker and chair
Technology in stories and pictures. Not in diagrams and bullet points.
I speak at public conferences and seminars, such as the NIMA Grote Retail Marketing Congres, Emerce Live and RetailTrends, as well as at private company meetings and user events. Whether it's a full room or a small workshop.
Topics
- AI in retail
- Retail technology
- Master data
Contact
Curious what I can do for you?
Send me a message using the form, email me, or reach out on LinkedIn.